Privacy Policy

Elastrix ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit elastrix.mx, contact us, or use our services — and how we use, share, and protect it.

1. Information we collect

We collect information you provide directly — for example, the name, email address, company and project details you submit through our contact form or chat assistant. We also collect limited technical data automatically, such as browser type, device, pages visited and approximate region, via cookies and similar technologies.

2. Cookies

We use essential cookies to make the site work and optional analytics cookies to understand how visitors use our pages. You can accept or decline non-essential cookies via the banner shown on your first visit; your choice is stored in your browser. You can also clear or block cookies at any time in your browser settings.

3. How we use your information

• To respond to inquiries and provide consulting and development services;
• To prepare proposals, agreements, and project communications;
• To improve our website, services, and user experience;
• To comply with legal obligations and protect our rights.

4. Sharing of information

We do not sell your personal data. We share information only with trusted service providers (e.g., hosting, email, and analytics platforms) who process data on our behalf under appropriate safeguards, or when required by law.

5. Data retention & security

We keep your data only as long as needed for the purposes above or as required by law, and protect it with industry-standard technical and organizational measures, including encryption in transit and access controls.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise any of these rights, email contacto@elastrix.mx.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision, and material changes will be highlighted on this page.

8. Contact

Questions about this policy? Write to contacto@elastrix.mx or Elastrix, Calle 16, 339, Mérida, Yucatán 97133, MX.